October 8th, 2008
Cross-posted on K Street Cafe
Even in the Early Days of epolitics.com, back when we powered the servers with wood, coal and fuel-grade mummies, plenty of people were already predicting the demise of email as a marketing/communications tool. More than two years later, it’s still a popular hobby among online experts (hi, Jeff!). I understand the logic behind the idea of a slow fade for electronic mail, and I’m sure that those predicting it are at least partially correct — as a communications channel, email’s gained so much competition over the past few years that any other trend would be hailed as an online miracle.
But despite the spread of instant messaging, social network messaging, SMS, RSS, Twitter, etc., I’ve always suspected that we’ll continue to need a common-denominator text-based communications tool — a straightforward way to transfer (and preserve) information. But what kind of tool? Young people in the U.S. continue to tend to use text messaging, IM and Facebook/MySpace messaging to email’s near-exclusion, leading many to expect that they’d continue the habit into their adult/professional lives. I’ve always figured some people WILL continue to use the now-new channels almost exclusively but I’ve never been firmly convinced that we’ll entirely turn to a set of proprietary systems, or that the need for the electronic equivalent of a letter will go away.
In a presentation I attended with a group of friends from the online politics crowd at The Cosmos Club on Monday, internet pioneer/Google “Technology Evangelist” (and future U.S. CTO?) Vint Cerf happened to make the issue snap into focus: while answering a question from the audience, he mentioned that he expected today’s young people to change their behavior as they age because they’ll be maintaining different kinds of relationships then than they do now. In high school and college, young people are usually communicating with peers who are nearby and living lives with similar patterns, but as they all move into adulthood, their lives will scatter and diverge in ways that often make delayed/deferred communications more useful than immediate communications. In other words, IM’ing is great when you’re gossipping with classmates, but email may be better when you’re catching up with that friend across the country who suddenly has three kids under the age of five.
That caught it in a powerfully simple and straightforward way: one of email’s strengths is that it IS asynchronous — that it ISN’T necessarily immediate, since you can read that email instantly or a week later. Of course, the same applies to messaging via Facebook or MySpace, but here’s where my personal bias connects with Cerf’s observation: I’ll submit that the thing that made Facebook messsaging useful (to me, at least) was when the “you have a message” notification emails began including the actual text someone was sending to you. Before that, when I had to click through to the Facebook site to see any message at all, I often didn’t bother. But since connecting email and Facebook (connecting Facebook to a common communications ground) made BOTH more effective, the change hasn’t led me to replace email completely with a proprietary messaging system — Facebook helps keep me in touch with people with whom I then email MORE.
In any case, besides being a thoughtful discussion, Cerf’s Cosmos Club presentation was a chance to glimpse a fascinating D.C. subculture — anything that’s over 100 years old and has “club” in its name is likely to be worthy of anthropological study. And this joint did not disappoint, believe you me. Dig the entranceway below (via iPhone camera/Photoshop), and you will not be surprised that The Cosmos Club has a jacket-and-tie requirement — fortunately, The Good Doktor Rosenblatt and I had both been warned.