Archive for September 21st, 2008

Measuring the Effects of Social Media Marketing

Cross-posted on K Street Cafe

A tough question came up in a conversation with a visiting group of Danish communications professionals last week — how do you actually measure the effectiveness of social media outreach? At that moment, the questioner seemed to be looking for some grand sweeping mechanism, but I think the reality is much more complicated: how you measure social media depends on what you’re trying to make it do.

Trying to Grab Hold of a Cloud

Here’s the problem: as with so much communications work, the effects of social media outreach can be quite diffuse. Say your advocacy campaign has a video on your issue out on YouTube — how do you measure the influence it has on the public mind? Some thing with that network of activists you’ve laboriously built up through Facebook — how do you find out how much good they’re actually doing you?

(more…)

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