Political CRM Wars Get Ugly: NationBuilder Alleges ‘Harassment’ by NGP VAN
If you have some connection to the online organizing tool NationBuilder, you probably got the email printed below, which alleges “harassment” of the company’s political customers by rival NGP VAN. NGP’s response to the NationBuilder email is beneath, and see also Steve Ofner’s “what a CRM is and isn’t” article inspired by progressive criticism of NationBuilder over its contracts with Republicans.
NGP VAN harassment of NationBuilder customers
I hate having to send this email, but we are getting numerous reports that NGP VAN is both lying to and bullying some of the Democratic candidates using NationBuilder. This is appalling, and we want to make sure our customers know the truth.
They are saying that your data is not secure and more specifically, that we give it to your opponents. This is utterly ridiculous. You own your data. You can export it, import it, and share it with whoever you want, but we will never give it to someone else. Ever. Our entire company and infrastructure is set up to preserve your data’s integrity.
Some of you are also receiving threats from NGP VAN and being prohibited from importing your data into NationBuilder. I’m so sorry you are being treated like this.
3 comments July 27th, 2012 Trackback Bookmark on del.icio.us
