Archive for January 18th, 2012

SOPA Protests: In Internet-DRIVEN Activism, It’s the Customers & Users Who Matter

Wikipedia SOPA activism page

Also published on HuffingtonPost

Here’s an angle that just occurred to me about today’s widespread online protests against the “Stop Online Piracy Act”: normally we talk about digital activism being HOSTED on the internet, but this is a great example of what happens when the companies behind the internet start to DRIVE protest. And when they’re driving the protest, it’s their customers and users who matter.

One immediate consequence of so many sites shutting down: quite likely, a short, sharp spike in human productivity! With no Wikipedia to be my procrastination-buddy, how can I “spend” time “researching” the latest findings on Kuyper Belt Objects or doing vital “work” like checking out the anti-aircraft armament of modern Chinese ocean-going frigates? What, I’m supposed to do my job??? Even the LOLcats have gone on strike!

In any case, if you’re out of the loop, here’s what’s up. To protest legislation in Congress that (among other things) would make it much easier to shut down websites that host content that someone claims is pirated, sites ranging from Wikipedia to Google have painted themselves black or shut down their normal content in favor of asking readers to pressure their representatives to kill the bill. For instance, Wikipedia asks U.S. readers to enter a zip code and then contact their congressmembers, conveniently providing both the phone numbers and a link to the members’ web contact forms. No list-building here! Just pure advocacy.

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Blackbaud Acquires Convio: Divergent Views in the Field

Wikipedia and a slew of other sites may have shut down today to protest SOPA, but that’s not the only big story in the online advocacy space this week: yesterday Blackbaud announced that the company would be buying Convio, a leading provider of email advocacy and online fundraising for nonprofits and trade associations (disclaimer: my current employer uses Convio for our email-list management). Seems like just yesterday it was Convio buying GetActive, which I was then using at my previous full-time job!

As you can imagine, this development stirred up an anthill on the listservs, with some people still unhappy with Blackbaud about how it handled its acquisition of Kintera years ago (among other things). My favorite response: on a Convio customer conference call yesterday, one online organizer apparently prefaced a question for Convio’s Gene Austin with, “As someone who just signed a contract with Convio because it WASN’T Blackbaud….” Ouch!

I’m generally in the camp that more competition in the industry is better, which is one reason I’ve been a fan of the rise of NationBuilder, but not everyone agrees. For two vastly opinions, check out Talkin’ Blackbaud Blues and Why I’m Optimistic About Blackbaud’s Acquisition of Convio. You can guess that I lean toward the former, but ultimately it doesn’t really matter: this is business, and it looks like something as close to a done deal as you’re going to get.

Update: see also Building a Community, Not an Empire, Blackbaud Buys their Rival Convio: Now What?, and What might Blackbaud do with Convio?

cpd

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